FREQUENTLY ASKED QUESTIONS

01

"Can I drop my kid off early? What if I'm running late to picking my child up from art class?"

Students cannot be dropped off at the studio more than 10 minutes prior to the beginning of their class. This includes both studio spaces, and also includes if you are to accompany your student and wait with them here more than 10 minutes prior to the beginning of the class. Any drop-offs before the 10 minutes prior to the start of the class will be a charged $1.00 per minute per child prior to the 10 minutes before class (i.e., 3:20 pm). This also pertains to late pick-up. We have a 10 minute grace period (i.e., until 4:40pm), then there will be a $1.00 charge per minute per child for late pick-up. 

Parents cannot drop student off for a make-up class or extra class without notifying Inspyr Arts and receiving confirmation that there is a space available in the requested class time.

02

"What if I have to miss a class? Can I make that up at another time?"

Inspyr Arts must receive notice via phone (voicemail is ok) or email of an absence no later than 12:00 pm for classes that start after 3:30 p.m. and no later than 8:30 am for classes starting before 3:30 p.m to be able to qualify for a make-up for that class. Then the parent will receive a “make-up” class. Parents have the choice to reschedule the class right away, or to claim a make-up credit to hold on the artist's account. Calls made after these times will forfeit the class for any credit or make-up.

03

"What is considered a 'make-up'?"

The “make-up” class is any class scheduled at a time or day other than the student’s regular permanent class. This will enable Inspyr Arts to give their student’s space to another student who needs to do a make-up or try the class. If Inspyr Arts does not receive notification of absence, the student forfeits the opportunity to make-up or prorate the absence. This includes missed make-up classes.

04

"How many make-ups do I get? How long do they last?"

While you can reschedule at any time, students are limited to claiming a total of 4 make-ups credits per calendar year.  Once a student has received 4 make-up classes, any other classes that you miss, even with prior notice, will forfeit the class for any credit or make-up. Make-ups will expire annually at the end of the calendar year on December 31st. Any unused make-ups will expire on December 31st. Unused make ups can be turned into gift certificates upon request. Prorating is taking the monetary value of a make-up and deducting it from a month of tuition. Prorating can only be done twice in the calendar year with a maximum monetary value of 4 make-ups per month or 8 make-ups per calendar year.

05

"How do I reserve my child's space in art class or camp?"

If a student would like to reserve a space to restart in a specific class time, a 50% deposit is required at the time the reservation is being made. If a student would like to reserve a space in a camp, a $50.00 deposit is required at the time the reservation is being made. The student is not guaranteed their space until a deposit is received. Deposits are NON CASH REFUNDABLE, NO EXCEPTIONS. Unused deposits can be used towards any Inspyr Arts services or be given in the form of a Gift Certificate. 

06

"What if we can't come to art class anymore?"

Parent must provide 1 week advance e-mailed notice prior to the student’s last class of the month to cancel their student’s enrollment at Inspyr Arts. This is highly recommended for parents with an Auto Bill Pay account.  If we do not receive email notice of a break, we will not be able to document the break on your account and stopping your Auto Bill Pay account and classes will not be guaranteed.  The parent(s) or guardian(s) are responsible for any tuition owed before notice was given.

A $25.00 processing fee will be charged for checks returned by the bank for non-sufficient funds (NSF).

Parents will be charged a one-time 5% late fee for payments made after the specific due date. Parents can call prior to the due date and make arrangements with Inspyr Arts to avoid the late fee.

Inspyr Arts does not offer cash refunds. 

07

"How does payment and tuition work?"

Tuition is due between the 1st and 10th day of the month using our Automatic Credit Card Billing service (Auto Bill Pay). If you prefer to pay cash or check, you can do so by paying 3 or 6 month increments in advance and receive 10% off 3 months or 15% off 6 months. If you choose this method, invoices are e-mailed to the parents at the end of the month for the following month with a specific due date, specified on the invoice. 

We have an automatic credit card billing system for all month-by-month tuition collection. We must receive notification of termination or prorating at least 7 days prior to the next billing cycle. Parent must provide 1 week advance e-mailed notice prior to the student’s last class of the month to cancel their student’s enrollment at Inspyr Arts. This is highly recommended for parents with an Auto Bill Pay account. The parent(s) or guardian(s) are responsible for any tuition owed before notice was given.

Sign up for 2 or more classes and/or programs at Inspyr Arts and receive 10% off the first month of tuition. Tuition cannot be prorated or combined with any other discounts or promotions.

Pay for 3 months in advance of art classes and receive 10% off, or pay for 6 months in advance of art classes and get 15% off. Payment must be received by the student's first class of first month for discount to apply. Tuition cannot be prorated or combined with any other discounts or promotions.

08

"Can my student walk home?

The parent(s), guardian(s) or approved pick-up person must enter the studio to pick up their child after class if the child is in 3rd grade or below. Students under the age of 13 are not permitted to walk home by themselves and must be picked up by a guardian or person on alternative pick up list. For those students who are given permission to walk home, the parent must complete a signed letter of consent stating that the student can walk home unattended. Inspyr Arts will not be held responsible for the child after leaving the studio.

2535 E Broadway

Long Beach, California 90803

Tel: 562-342-6172

info@inspyrarts.com

© 2019 by InspyrArts Studio.

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     (562) 342-6172